FAQ & Site Info
Terms of Service
Terms & ConditionsPlacing an order means acceptance of the following conditions of co-operation:
1. Payment -We require prepayment on all orders. All goods remain the property of YnnY until payment is received in full. We accept all Credit Cards and Paypal payments. Please note that once the order is placed, payment is to be received within 10 days – otherwise the order will be cancelled.
2. Shipping - We aim to ship same or next working day, (Monday to Friday excluding public holidays, 10am to 6pm GMT), after the receipt of cleared funds, but in any event we will ship within five working days of the receipt of cleared funds. Most shipping is carried out by Royal Mail though another carrier may be used when deemed necessary.
3. Cancellations - Please contact us at your earliest opportunity should you wish to cancel your order. Since we aim to ship same or next working day your purchase may already have been despatched. Please see our returns policy below for further details. Should your item not have shipped, then the transaction will be cancelled, any funds received from you will be refunded and no further charges will be made.
4. Returns - In the unlikely event that a fault may arise we request that you contact us within 3 days of receiving your order to notify us of the fault. We will then authorise and log your intention to return goods.
Faulty or damaged goods will be credited or replaced.
We would recommend that returns are sent back by recorded delivery.
If any parcels are received damaged or opened this must be noted as “parcel damaged” with the courier / postman for a claim to be made and any missing goods to be replaced.